Frequently asked questions
Clear answers for planning your Caribbean shipment.
Search for a topic such as barrels, containers, vehicles, timing or currency support. When an answer depends on the route or cargo, send us the actual details and let the team check what applies. See what can affect a checked quotation.
26 questions shown
Barrels and boxes
Can I add different barrel and box sizes together?
Yes. Add each distinct package type as a separate line in the calculator, then carry the combined estimate into your enquiry.
Open the calculatorDoes the barrel and box calculator give a firm quotation?
No. The calculator gives an external-volume estimate to help you describe the packages. It is not a quotation, loading promise or price guarantee. The complete shipment details still need to be reviewed.
Estimate package volumeShould barrel measurements include the lid?
Yes. Record the widest packed diameter and the full external height, including the lid or closure.
Explore barrel and box shippingCommercial cargo
What information helps with an initial commercial cargo request?
Give a clear cargo description, quantities, packaging, approximate measurements and weight where known. Add collection and receiving access details and anything that may need special handling. The team will confirm what else is required for the route.
Review commercial cargo shippingContainers
Does the published container volume equal usable loading space?
No. Published internal capacity is a reference. Packaging shapes, safe loading, access and other operational limits reduce the space that can actually be used.
Explore container shippingIs volume the only factor when comparing container space?
No. Published capacity and your volume estimate are useful references, but cargo shape, packing, weight, doors and safe loading can reduce usable space. Use the comparison as a starting point and let the team check the actual shipment.
Compare container spaceCurrency exchange
Does the currency form exchange money immediately?
No. It records a request for contact. No rate is reserved and no funds are transferred.
View currency supportIs every currency pair automatically available?
No. The form records a request for an introduction. The specialist partner confirms whether the currencies and transfer can be supported and explains its terms. No rate is reserved and no money moves through the form.
Ask about currency supportDestination
How should I approach destination documents?
Start with the source-linked checklist for the selected destination and shipment direction. It separates useful preparation from matters that still require authority or team confirmation. It does not decide duties, eligibility, licences, concessions or customs outcomes.
Build a document checklistWhy do you need receiver details?
A reachable receiving contact helps with route checks, local instructions and the eventual handover. Only provide details you are authorised to share.
Explore Caribbean destinationsGetting started
Can I send an enquiry without knowing the exact volume?
Yes. Give the best information you have and mark measurements or weights as estimates. The team can then explain what needs checking next.
Start a route enquiryDoes submitting an enquiry create a booking?
No. An enquiry gives Caribbean Shipping Direct the details needed to review the route and shipment. Availability, timing, charges and acceptance still need confirmation.
What details help a first enquiry move forward?
Share where the shipment starts, where it is going, what is moving, approximate quantities or measurements, preferred timing and any access restrictions. Exact figures are not required at this stage. The team will explain what still needs checking before anything is arranged.
Start an enquiryHousehold moves
Do I need a complete item-by-item inventory at the start?
No. A practical room-by-room summary is enough for the first enquiry. Include large, fragile or difficult items and anything that affects access.
Explore household movesWhy does collection access matter for a household move?
Stairs, lifts, restricted parking and difficult entrances can change what needs preparing at collection. Mention them early, together with large or fragile items, so the team can identify the details that still need checking.
Plan a household movePrivacy
What information should stay out of the initial enquiry?
Do not enter passport copies, identity documents, bank account details, payment-card numbers or passwords. The initial request only needs the practical route, shipment and contact details shown in the form.
Read the privacy informationWhere can I read how enquiry information is handled?
The privacy page explains what information is collected, why it is needed, how it is protected and the rights that may apply. Read it before submitting if you want the full details.
Read the privacy informationProfessional packing
Can I book packing on its own, and is unpacking included?
Do not assume that a packing enquiry confirms a packing-only booking or includes unpacking. Tell us what help you need and ask the team to confirm the booking conditions and work included in your quotation.
Check the packing scopeCan your team help with professional packing?
Yes. Caribbean Shipping Direct provides professional international packing. Tell us whether you need help with the whole shipment or selected items, where the work is needed and anything fragile or unusually shaped. Our team handles the survey and manages the job. We will agree the work, materials, dates and charges before you book.
Explore professional packingRoutes
Can shipments start outside the United Kingdom?
Selected origins outside the UK can be checked, as can some routes from the Caribbean to the UK or elsewhere. Availability, timing and cargo acceptance depend on the actual route, so include both ends of the shipment in your enquiry.
Check destination routesIs the service only from the UK to the Caribbean?
Our main focus is shipping from the UK to the Caribbean. The team can also assess selected routes from other origins to the Caribbean and from the Caribbean to the UK or other confirmed destinations.
View destinationsTiming
Are website dates guaranteed sailing or delivery dates?
No. Preferred timing helps the team assess the request. A date is only confirmed through the later operational process.
Build a preparation planWhen should I start planning a shipment?
Start when you have a preferred window, even if the date is not final. That gives you time to organise package details, documents, access and receiver information. The planning tool creates preparation steps, not a sailing or delivery promise.
Build a preparation planVehicles
Can personal belongings travel inside a vehicle?
Do not assume they can. Declare any proposed contents and wait for written confirmation because route, carrier, safety and customs rules may differ.
Explore vehicle and commercial cargo shippingWhat should I prepare before asking about vehicle shipping?
Give the vehicle make, model, year, running condition and dimensions if known. Mention collection access and anything you propose leaving inside the vehicle. The route, contents and acceptance still need written confirmation.
Review vehicle shippingWhite-glove handling
When should I mention items that need extra care?
Mention delicate, fragile, valuable or awkward items in the first enquiry and describe anything that may affect handling. The team can then check the request. Acceptance and a particular handling method are not promised by the form.
Review white-glove handlingNo matching question was found. Try a shorter word or start an enquiry.