Accessibility
We want the shipping journey to work for as many people as possible.
Clear information, usable forms and practical ways to ask for help are part of how we design this website.
Using this website
How the site supports you.
How the website is designed
The website uses semantic headings and labels, keyboard-operable controls, visible focus indicators, responsive layouts, text alternatives for meaningful images and reduced-motion support. Important information is not communicated by colour alone.
Forms and tools
Forms provide labels, instructions and error messages. Current controls are intended to support keyboard use, and planning information remains available as text rather than only through animation. Formal assistive-technology testing is still required before broader compatibility claims can be made.
Honest boundaries
Known limitations
The website is still being developed and tested. Some complex data tables or third-party services may be harder to use with particular assistive technologies. We will record and prioritise confirmed barriers rather than claiming full compliance before independent testing is complete.
Tell us what is getting in the way
Ask for help or report a barrier
Email [email protected] and explain the page, task and assistance you need. Do not include payment-card, passport or password information. We will provide the information in another reasonable format where we can.
Do not send payment-card details, passwords or identity documents by ordinary email.
Review
This statement will be updated after formal accessibility testing, when a significant feature changes or when a reported barrier is resolved.